Refund Policy

At British Sub we are committed to delivering a reliable, high-quality streaming experience. If for any reason you are not fully satisfied with your subscription, this Refund Policy explains the circumstances in which a refund may be issued and how you can request one.

Refund Eligibility

Refunds may be considered in the following situations:

• Billing errors: If you have been overcharged or charged in error, you are entitled to a full refund of the difference.
• Unresolved technical issues: If our team is unable to resolve a technical fault on our side that materially prevents you from using the service, you may be eligible for a refund.
• Installation or performance issues: If, after following our official setup guides and working with our support team, the service still cannot be installed or streams remain persistently unusable due to a fault on our side.
• Cancellation within the trial window: Cancellations made within the trial window described below.

Outside of the situations above, refunds are granted only in exceptional circumstances at our discretion.

Refund Request Process

To request a refund, please contact our customer support team by email at support@getbritishsub.live with the subject line "Refund Request". In your message, please include:

• Your full name
• The email address linked to your account
• The subscription plan and purchase date
• The order or transaction reference
• A clear description of the issue or reason for the refund request

Providing complete information helps us review your case quickly. Our team aims to acknowledge every request within a reasonable timeframe and to work with you toward a fair outcome.

Refund Approval & Processing

Once your request has been reviewed and approved, the refund will be initiated promptly. Refunds are always returned via the original payment method used at checkout (card, bank transfer, or crypto wallet).

The time it takes for the funds to appear in your account depends on your payment method and financial institution — this can typically range from a few business days for card payments to slightly longer for bank transfers or crypto refunds. We will keep you updated throughout the process.

Returns Policy

British Sub is a fully digital service — there are no physical products to return. If you experience any issue with our service, please do not attempt to return anything; simply reach out to our customer support team and we will do our best to resolve the matter promptly.

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