Privacy Policy

1. Introduction

British Sub ("we", "us", or "our") provides a live TV and video-on-demand streaming subscription service accessed via the website getbritishsub.live. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or subscribe to our service.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information you provide to us

• Contact details: your name, email address, WhatsApp/phone number when you place an order or contact support.
• Order & payment details: the plan you select, transaction reference, and payment method (card, bank transfer, or crypto wallet address). We do not store full card numbers — payments are processed by third-party providers.
• Support correspondence: messages you send us via WhatsApp, email, or contact forms.
• Device/setup details: device type (Firestick, Smart TV, Android box, etc.) shared with us during activation.

Information collected automatically

• IP address, browser type, operating system, referring URL, and pages visited.
• Session data, playback quality, and usage statistics from our streaming platform to maintain service quality.
• Cookies and similar technologies (see Section 6).

3. How We Use Your Information

We use your information to:

• Activate and deliver your subscription (create your account, send login credentials, provide technical setup).
• Provide customer support and respond to enquiries.
• Process payments, refunds, and prevent fraud.
• Improve service performance, monitor uptime, and diagnose technical issues.
• Send you service-related notices (renewal reminders, outages, plan changes).
• With your consent, send marketing communications and promotional offers.
• Comply with legal obligations.

4. Legal Basis (UK GDPR)

We process personal data under the following legal bases:

• Contract: to deliver the service you have paid for.
• Legitimate interests: to secure our systems, prevent fraud, and improve our service.
• Consent: for marketing communications and non-essential cookies. You may withdraw consent at any time.
• Legal obligation: where we must retain records for tax, accounting, or law-enforcement purposes.

5. Sharing With Third Parties

We do not sell your personal information. We share it only with:

• Payment processors (card, bank, and crypto gateways) to complete your transaction.
• Hosting and infrastructure providers (e.g. Cloudflare) that operate our website and delivery network.
• Streaming platform providers who supply the underlying IPTV panel that provisions your account.
• Analytics providers such as Google Analytics / Google Tag Manager for aggregated usage statistics.
• Communication tools such as WhatsApp Business and email service providers when you contact us.
• Law enforcement or regulators where legally required.

6. Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, measure traffic, and support advertising.

• Essential cookies: required for the site to function (e.g. security, load balancing).
• Analytics cookies: Google Analytics and Google Tag Manager (GTM-PL4J8SBV) help us understand which pages perform best.
• Advertising cookies: Google Ads conversion tracking (AW-17804476177) measures the effectiveness of our campaigns.

You can control cookies via your browser settings. Blocking cookies may reduce site functionality.

7. Data Retention

We keep your personal information only for as long as necessary:

• Active subscribers: for the duration of your subscription plus 24 months for support history.
• Payment and invoice records: 6 years, as required by UK tax law.
• Marketing contacts: until you unsubscribe.
• Website analytics: up to 26 months (Google Analytics default).

8. Security

We use HTTPS/TLS encryption across our website, restrict access to personal data on a need-to-know basis, and rely on reputable third-party providers with recognised security certifications. However, no online service can be guaranteed 100% secure, and you share information with us at your own risk.

9. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data ("right to be forgotten").
• Restrict or object to processing.
• Request data portability (a machine-readable copy).
• Withdraw consent for marketing at any time.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at support@getbritishsub.live.

10. Children

Our service is intended for adults aged 18 or over. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.

11. International Transfers

Some of our third-party providers may be located outside the United Kingdom. Where personal data is transferred internationally, we rely on adequacy decisions, Standard Contractual Clauses, or equivalent safeguards to protect your information.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of our service after changes are posted means you accept the updated policy.

13. Contact Us